Product Troubleshooting
Tried and Tested tips to get you up and running again
I have a battery/charging issue
Tried and tested troubleshooting tips for battery and charging issues.
My travel case isn't charging
Tried and tested troubleshooting tips for travel case issues.
My brush isn’t providing a good clean
Tips on how to get the best clean from your SURI brush.
I have a different product issue
Don't see your issue here? Please get in touch with our SURI Support Team and we'll help you out as soon as we can.
My mirror mount isn’t sticking
Sorry to hear your mirror mount isn’t sticking. Here are some tried-and-tested tips that usually help:. Choose a smooth, clean and completely dry surface such as a mirror or tile. Avoid painted walls, as the adhesive may not hold properly and could d
My toothbrush won’t turn on
Don’t worry - in most cases, this is easy to fix. To prevent the brush from turning on in your bag, the SURI Pro 2.0 and Core 1.0 includes a Travel Lock. (If you’re using the SURI Pro 1.0, this feature isn’t included.). How to see if it’s on:. Press
My pressure sensor has stopped working (Pro 2.0 / Core 1.0)
Sorry to hear you are having problems with your pressure sensor. Let's try a quick reset to get this sorted:. If the above doesn't work please get in touch with our SURI Support Team.
My brush button is stuck
Toothpaste build-up is usually the cause. Rinse the button under warm water, dry thoroughly, and charge overnight.
What do the lights on my travel case mean? (Pro 2.0)
Your Pro 2.0 case has two separate lights - a charging light at the base, and a UV-C light that only shows during the cleaning cycle. Here's how to tell them apart.
The light on my brush isn't working
If your brush still turns on and works normally, the light itself is probably just blocked by toothpaste build-up in the pinhole. Here's how to check and clear it.
My brush head is difficult to remove
Pull by the bristles rather than the middle of the head, and try running it under hot water first to help loosen it.