Tried and tested troubleshooting tips for battery and charging issues.

Sorry to hear you&apos;re having issues charging your brush. Here are three tried-and-tested troubleshooting tips which should help:SURI 1.0<ol data-start="301" data-end="941"><li data-start="301" data-end="659">Clean the contacts on the bottom of your brush with a damp cloth. Dry the base, then leave the brush to charge on your USB stand overnight &#x2014; even if you don&#x2019;t see the light blinking.<ul data-start="492" data-end="659"><li data-start="492" data-end="659">If the brush works in the morning but the light doesn&#x2019;t come on, there may be a little toothpaste blocking it. This can be removed with a toothpick and warm water.</li></ul></li><li data-start="660" data-end="742">Try a different USB power outlet, ideally a wall socket rather than a laptop.</li><li data-start="743" data-end="941">If you have a SURI travel case, make sure the charging pins are clean, then plug the case into a USB power outlet using your SURI cable and leave your brush to charge inside the case overnight.</li></ol>SURI 2.0<ol data-start="958" data-end="1480"><li data-start="958" data-end="1157">Clean the base of your brush and stand with a damp cloth, ensuring they are free from debris. Dry both parts, then leave the brush to charge overnight &#x2014; even if you don&#x2019;t see the light blinking.</li><li data-start="1158" data-end="1240">Try a different USB power outlet, ideally a wall socket rather than a laptop.</li><li data-start="1241" data-end="1480">If you have a SURI travel case, check that the base of the brush is fully aligned with the case and there is no gap. Plug the case into a USB power outlet using your SURI cable and leave your brush to charge inside the case overnight.</li></ol>If your brush still doesn&apos;t charge, please <a class="fr-green fr-strong" href="https://www.trysuri.com/pages/contact?hcUrl=%2Fen-GB%2Fflows%2F01HWFRX03ABB05Y9E9YMPS63TR">get in touch with our SURI Support Team</a> and we&apos;ll get to the bottom of it.<div data-block="true" data-editor="cnce9" data-offset-key="226nn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

I have a battery/charging issue

Tried and tested troubleshooting tips for travel case issues.

Sorry to hear you are having problems with your travel case. Here are some troubleshooting tips which should help. Please not that the case does not charged the brush without being plugged in:1)&#xA0;Make sure the case is plugged in using the provided SURI cable.2) Try connecting to a different USB wall charger or power outlet. Sometimes laptops can be problematic.3)&#xA0;If your model is SURI 1.0, check the two charging pins inside the case. If they&apos;re damaged, please get in touch.&#xA0;4)&#xA0;Ensure the charging pins in the case and the contacts on the base of the brush are clean and dry. Wipe them gently with a damp cloth and then dry them.5) The light on the outside of the case only lights up while using the 1-minute UV-C cleaning mode&#x2014;not while charging. The indicator light on the brush will pulse blue while charging, and turn solid white once fully charged6) If the indicator light on the brush doesn&apos;t light up while charging, it may be blocked with toothpaste. To check, remove the brush head then turn on the toothbrush in a dark room. If you see a faint light at the top of the brush, the light is likely blocked with toothpaste. This can be easily removed with a toothpick and warm water.&#xA0;7)&#xA0;To isolate the problem to the travel case. Leave your brush to charge overnight on the charge pebble, and then in the case.<div id="isPasted">If none of the above work please <a class="fr-strong" href="https://www.trysuri.com/pages/contact?hcUrl=%2Fen-GB%2Fflows%2F01HWFSC62QHJKSJQ8QMM1XE5QG">get in touch with our SURI Support Team</a>.</div>

My travel case isn't charging

Tips on how to get the best clean from your SURI brush.

<div data-block="true" data-editor="fc5ga" data-offset-key="cglfh-0-0"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Sorry to hear you don&apos;t feel you&apos;re getting a good clean. It can definitely take a little time to get used to a new toothbrush. Here are some tips which should help:<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">1)<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;Make sure your toothbrush is fully charged.&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">2) Your SURI toothbrush has two brush modes&#x2014;Clean and Polish. Polish has a stronger sweeping action and offers a deeper clean. To access this mode, turn on your brush and press the button again until a dark blue light shows. You&apos;ll feel the difference in the vibration.<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3.&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Hold your brush at a 45-degree angle towards the gum line and guide the brush across your teeth in small circles.&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a class="fr-strong" href="https://www.trysuri.com/pages/quick-start-guide">You can see a visual demonstration here.</a><div id="isPasted"><div id="isPasted"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">4)&#xA0;Make sure you brush for the full two minutes. Dentists cite this is as one of the most important factors in getting a thorough clean every time you brush.&#xA0; <span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">In <span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="https://www.trysuri.com/pages/clinical-trial-reports?srsltid=AfmBOooM91OOZ3YdKNDbx6DrlpVpDz3rQcZEZmEQs_e8enLTQJxbxDy8">clinical studies</a><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> our toothbrush has been shown to remove up to 5x more plaque than using a manual toothbrush, and it was particularly effective at removing plaque from hard-to-reach areas.&#xA0;</div></div><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">So if you still feel like you&apos;re not getting a good clean after trying all of the above, please&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a class="fr-strong" href="https://www.trysuri.com/pages/contact?hcUrl=%2Fen-GB%2Fflows%2F01HWFXWRWVA9WDV1JETB8NRNWV">get in touch with our SURI Support Team.</a> <span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><span id="isPasted" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px;">100-day money-back promise:<br style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px;"><span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px;">We know that oral health is a very personal thing, which is why we offer a 100-day money-back promise. If you&apos;re still not enjoying the clean, simply return your brush to us within 100 days and we&apos;ll give you a full refund&#x2014;no questions asked.</div><div data-block="true" data-editor="fc5ga" data-offset-key="3o618-0-0"><div data-block="true" data-editor="fc5ga" data-offset-key="cglfh-0-0" id="isPasted"><div id="isPasted"> </div></div></div><div data-block="true" data-editor="fc5ga" data-offset-key="e51s1-0-0"><div id="isPasted"> </div> </div><div data-block="true" data-editor="fc5ga" data-offset-key="7kf0f-0-0"> </div><div id="isPasted"> </div>

My brush isn’t providing a good clean

Don't see your issue here? Please get in touch with our SURI Support Team and we'll help you out as soon as we can.

Don&apos;t see your issue here? Please <a class="fr-strong" href="https://www.trysuri.com/pages/contact?hcUrl=%2Fen-GB%2Fflows%2F01HWFXPVM9JZQ0MBQA0QJBM3YS">get in touch with our SURI Support Team</a> and we&apos;ll help you out as soon as we can.

I have a different product issue

Sorry to hear your mirror mount isn’t sticking. Here are some tried-and-tested tips that usually help:. Choose a smooth, clean and completely dry surface such as a mirror or tile. Avoid painted walls, as the adhesive may not hold properly and could d

Sorry to hear your mirror mount isn&#x2019;t sticking. Here are some tried-and-tested tips that usually help:<ol data-start="292" data-end="676"><li data-start="292" data-end="472">Choose a smooth, clean and completely dry surface such as a mirror or tile. Avoid painted walls, as the adhesive may not hold properly and could damage the paint when removed.</li><li data-start="474" data-end="567">Remove the adhesive cover and press the mount firmly against the surface for 10 seconds.</li><li data-start="569" data-end="676">Leave it to set overnight in a dry bathroom, away from humidity or steam, before attaching your brush.</li></ol>If your mount still doesn&#x2019;t stick, please get in touch with our SURI Support Team and we&#x2019;ll send you a replacement sticky pad.

My mirror mount isn’t sticking

Don’t worry - in most cases, this is easy to fix. To prevent the brush from turning on in your bag, the SURI 2.0 includes a Travel Lock.(If you’re using the SURI 1.0, this feature isn’t included.). How to see if it’s on:. Press the power button once.

Don&#x2019;t worry - in most cases, this is easy to fix.<h4 data-start="275" data-end="331" id="1-first-check-the-travel-lock-suri-20-only">1. First, check the Travel Lock (SURI 2.0 only)</h4>To prevent the brush from turning on in your bag, the SURI 2.0 includes a Travel Lock. (If you&#x2019;re using the SURI 1.0, this feature isn&#x2019;t included.)How to see if it&#x2019;s on:<ul data-start="512" data-end="610"><li data-start="512" data-end="544" style="font-family: Arial, Helvetica, sans-serif;">Press the power button once.</li><li data-start="545" data-end="610" style="font-family: Arial, Helvetica, sans-serif;">A flashing orange light means the Travel Lock is activated.</li></ul>How to turn it off:<ul data-start="638" data-end="791"><li data-start="638" data-end="692" style="font-family: Arial, Helvetica, sans-serif;">Press and hold the power button for 5 seconds.</li><li data-start="693" data-end="748" style="font-family: Arial, Helvetica, sans-serif;">You&#x2019;ll feel a gentle vibration or hear a soft beep.</li><li data-start="749" data-end="791" style="font-family: Arial, Helvetica, sans-serif;">Your brush should now wake up as normal.</li></ul><h4 data-start="793" data-end="832" id="2-if-the-travel-lock-isnt-on">2. If the Travel Lock isn&#x2019;t on</h4><ul data-start="833" data-end="956"><li data-start="833" data-end="915" style="font-family: Arial, Helvetica, sans-serif;">Place your brush on the charger and give it at least 60&#xA0;minutes to top up.</li><li data-start="916" data-end="956" style="font-family: Arial, Helvetica, sans-serif;">Once charged, try turning it on again.</li></ul><h4 data-start="958" data-end="990" id="still-not-switching-on">Still not switching on?</h4>We&#x2019;re here to help. Please reach out to us at <a data-start="1041" data-end="1058" rel="noopener">hello@trysuri.com</a>, and we&#x2019;ll troubleshoot with you to get your brush working smoothly again.

My toothbrush won’t turn on

Sorry to hear you are having problems with  your pressure sensor. While the brush is switched on, press and hold the power button for about 3 seconds. The light will flash and you’ll feel a small vibration to confirm the sensor has been switched on o

Sorry to hear you are having problems with &#xA0;your pressure sensor.While the brush is switched on, press and hold the power button for about 3 seconds. The light will flash and you&#x2019;ll feel a small vibration to confirm the sensor has been switched on or off.After the pressure sensor has turned back on, wait a few seconds before using again.If the above doesn&apos;t work please <a href="https://www.trysuri.com/pages/contact?hcUrl=%2Fen-GB%2Fflows%2F01HWFSC62QHJKSJQ8QMM1XE5QG" id="isPasted">get in touch with our SURI Support Team</a>.

Product Troubleshooting