Tried and tested troubleshooting tips for battery and charging issues.

Sorry to hear you&apos;re having issues charging your brush. Here are three tried-and-tested troubleshooting tips which should help:1)&#xA0;Clean the contacts on the bottom of your brush with a damp cloth. Dry the base, then leave the brush to charge on your USB stand overnight&#x2014;even if you don&#x2019;t see the light blinking on the brush.&#xA0;If the brush works in the morning but the light doesn&apos;t come on, you may have a little toothpaste blocking the light. This can be removed with a toothpick and warm water.2)&#xA0;If the above doesn&#x2019;t work, we suggest trying a different USB power outlet, ideally a wall socket rather than a laptop.&#xA0;3)&#xA0;If you have a <a href="https://www.trysuri.com/products/uv-clean-and-charge-case">SURI travel case</a>, make sure the charging pins are clean, then plug the case into a USB power outlet and leave your brush to charge inside the case over night.&#xA0;If your brush still doesn&apos;t charge, please <a class="fr-green fr-strong" href="https://www.trysuri.com/pages/contact?hcUrl=%2Fen-GB%2Fflows%2F01HWFRX03ABB05Y9E9YMPS63TR">get in touch with our SURI Support Team</a> and we&apos;ll get to the bottom of it.<div data-block="true" data-editor="cnce9" data-offset-key="226nn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

I have a battery/charging issue

Tried and tested troubleshooting tips for travel case issues.

Sorry to hear you are having problems with your travel case. Here are some troubleshooting tips which should help:1)&#xA0;Make sure the case is plugged in using the provided SURI cable.2) Try connecting to a different USB wall charger or power outlet. Sometimes laptops can be problematic.3) Check the two charging pins inside the case. If they&apos;re damaged, please get in touch.&#xA0;4)&#xA0;Ensure the charging pins in the case and the contacts on the base of the brush are clean and dry. Wipe them gently with a damp cloth and then dry them.5) The light on the outside of the case only lights up while using the 1-minute UV-C cleaning mode&#x2014;not while charging. The indicator light on the brush will pulse blue while charging, and turn solid white once fully charged6) If the indicator light on the brush doesn&apos;t light up while charging, it may be blocked with toothpaste. To check, remove the brush head then turn on the toothbrush in a dark room. If you see a faint light at the top of the brush, the light is likely blocked with toothpaste. This can be easily removed with a toothpick and warm water.&#xA0;7)&#xA0;To isolate the problem to the travel case. Leave your brush to charge overnight on the charge pebble, and then in the case.<div id="isPasted">If none of the above work please <a class="fr-strong" href="https://www.trysuri.com/pages/contact?hcUrl=%2Fen-GB%2Fflows%2F01HWFSC62QHJKSJQ8QMM1XE5QG">get in touch with our SURI Support Team</a>.</div>

My travel case isn't charging

Tips on how to get the best clean from your SURI brush.

<div data-block="true" data-editor="fc5ga" data-offset-key="cglfh-0-0"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Sorry to hear you don&apos;t feel you&apos;re getting a good clean. It can definitely take a little time to get used to a new toothbrush. Here are some tips which should help:<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">1)<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;Make sure your toothbrush is fully charged.&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">2) Your SURI toothbrush has two brush modes&#x2014;Clean and Polish. Polish has a stronger sweeping action and offers a deeper clean. To access this mode, turn on your brush and press the button again until a dark blue light shows. You&apos;ll feel the difference in the vibration.<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3.&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Hold your brush at a 45-degree angle towards the gum line and guide the brush across your teeth in small circles.&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a class="fr-strong" href="https://www.trysuri.com/pages/quick-start-guide">You can see a visual demonstration here.</a><div id="isPasted"><div id="isPasted"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">4)&#xA0;Make sure you brush for the full two minutes. Dentists cite this is as one of the most important factors in getting a thorough clean every time you brush.&#xA0; <span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">In clinical studies our toothbrush has been shown to remove up to 5x more plaque than using a manual toothbrush, and it was particularly effective at removing plaque from hard-to-reach areas.&#xA0;</div></div><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">So if you still feel like you&apos;re not getting a good clean after trying all of the above, please&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a class="fr-strong" href="https://www.trysuri.com/pages/contact?hcUrl=%2Fen-GB%2Fflows%2F01HWFXWRWVA9WDV1JETB8NRNWV">get in touch with our SURI Support Team.</a> <span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><span id="isPasted" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px;">100-day money-back promise:<br style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px;"><span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px;">We know that oral health is a very personal thing, which is why we offer a 100-day money-back promise. If you&apos;re still not enjoying the clean, simply return your brush to us within 100 days and we&apos;ll give you a full refund&#x2014;no questions asked.</div><div data-block="true" data-editor="fc5ga" data-offset-key="3o618-0-0"><div data-block="true" data-editor="fc5ga" data-offset-key="cglfh-0-0" id="isPasted"><div id="isPasted"> </div></div></div><div data-block="true" data-editor="fc5ga" data-offset-key="e51s1-0-0"><div id="isPasted"> </div> </div><div data-block="true" data-editor="fc5ga" data-offset-key="7kf0f-0-0"> </div><div id="isPasted"> </div>

My brush isn’t providing a good clean

Don't see your issue here? Please get in touch with our SURI Support Team and we'll help you out as soon as we can.

Don&apos;t see your issue here? Please <a class="fr-strong" href="https://www.trysuri.com/pages/contact?hcUrl=%2Fen-GB%2Fflows%2F01HWFXPVM9JZQ0MBQA0QJBM3YS">get in touch with our SURI Support Team</a> and we&apos;ll help you out as soon as we can.

Product Troubleshooting

I have a battery/charging issue

My travel case isn't charging

My brush isn’t providing a good clean

I have a different product issue