My travel case isn't chargingUpdated a month ago

Sorry to hear you are having problems with your travel case. Here are some troubleshooting tips which should help. Please note that the case does not charge the brush without being plugged in.

1. Make sure the case is plugged in using the provided SURI cable.
2. Try connecting to a different USB wall charger or power outlet. Sometimes laptops can be problematic.
3. To isolate the problem to the travel case, leave your brush to charge overnight on the charge pebble, and then in the case.

SURI 1.0

• Check the two charging pins inside the case. If they're damaged, please get in touch.
• Ensure the charging pins in the case and the contacts on the base of the brush are clean and dry. Wipe them gently with a damp cloth and then dry them.
• The light on the outside of the case only lights up while using the 1-minute UV-C cleaning mode, not while charging. The indicator light on the brush will pulse blue while charging, and turn solid white once fully charged.

SURI 2.0

• The charging light is located at the base of the case (not on the brush itself). While the case is plugged in and the brush is seated inside, this light pulses to show it's actively charging. If no brush is seated, the light will flicker once instead. The UV-C light is separate and only activates during the 1-minute UV cleaning mode and does not indicate charging.