I have a battery/charging issueUpdated a month ago

Sorry to hear you're having issues charging your brush. Here are three tried-and-tested troubleshooting tips which should help:

SURI 1.0

1. Clean the contacts on the bottom of your brush with a damp cloth. Dry the base, then leave the brush to charge on your USB stand overnight — even if you don’t see the light blinking.

   • If the brush works in the morning but the light doesn’t come on, there may be a little toothpaste blocking it. This can be removed with a toothpick and warm water.

2. Try a different USB power outlet, ideally a wall socket rather than a laptop.

3. If you have a SURI travel case, make sure the charging pins are clean, then plug the case into a USB power outlet using your SURI cable and leave your brush to charge inside the case overnight.

SURI 2.0

1. Clean the base of your brush and stand with a damp cloth, ensuring they are free from debris. Dry both parts, then leave the brush to charge overnight — even if you don’t see the light blinking.

2. Try a different USB power outlet, ideally a wall socket rather than a laptop.

3. If you have a SURI travel case, check that the base of the brush is fully aligned with the case and there is no gap. Plug the case into a USB power outlet using your SURI cable and leave your brush to charge inside the case overnight.

If your brush still doesn't charge, please get in touch with our SURI Support Team and we'll get to the bottom of it.