SURI

Sorry to hear your brush button is stuck. Sometimes toothpaste can build up around it and stop it working properly. This can often be fixed in two steps:<ol><li>Wash the brush button under warm water for a few minutes, giving it a few clicks as you go.</li><li>Dry your toothbrush thoroughly with a towel or cloth, then leave it to charge overnight.</li></ol>If this doesn&apos;t resolve the issue, please <a href="https://www.trysuri.com/pages/contact-suri?hcUrl=%2Fen-GB" class="fr-strong">get in touch with our SURI Support Team</a> and we&apos;ll help get it sorted.

Toothpaste build-up is usually the cause. Rinse the button under warm water, dry thoroughly, and charge overnight.

My brush button is stuck

Product Troubleshooting

Quick Start Guide SURI Pro 1.0

Quick Start Guide SURI Pro 2.0

Quick Start Guide SURI Core 1.0

Quick Start Guide SURI Restore Gel Refillable Toothpaste

Quick Start Guide

I have a battery/charging issue

My travel case isn't charging

My brush isn’t providing a good clean

I have a different product issue

My mirror mount isn’t sticking

My toothbrush won’t turn on

My pressure sensor has stopped working (Pro 2.0 / Core 1.0)

What do the lights on my travel case mean? (Pro 2.0)

The light on my brush isn't working

My brush head is difficult to remove

How should I brush with my SURI toothbrush?

How often should I change my brush head?

How long do your heads last?

Does your brush head rotate?

How does the pressure sensor work on Pro 2.0 and Core 1.0?

Can I change the battery?

What are the dimensions of the brush and case?

How can I remove the mirror mount?

How do I keep my SURI toothbrush clean?

How long does the battery last?

Does the brush have a timer/notifications?

Why is there a small gap between the head and the body of the toothbrush?

Are your brushes suitable for braces, dentures, fillings, crowns and veneers?

How long should I charge my brush for?

Can children/kids use  SURI toothbrushes?

What type of bristles does your brush have?

How do I apply the mirror mount?

What is the lifespan of a SURI battery?

Are SURI brush heads compatible across all SURI models?

Will my Pro 1.0 travel case or stand work with Pro 2.0?

What do the lights on my brush mean?

What does the Travel Lock function do on Pro 2.0 and Core 1.0?

Can I use a regular charging cable with my SURI case?

Can you use a SURI with a pacemaker?

Can I take my SURI toothbrush on a plane?

Is the SURI suitable for sensitive teeth?

Does the SURI Pro 1.0 travel case charge the brush?

Does SURI Pro 1.0 have a pressure sensor?

SURI Pro 1.0

Can I buy Pro 2.0 without the case?

Does the Pro 2.0 travel case charge the brush?

How should I clean my UV case? (Pro 2.0)

Can I open the UV Cleaning Case during the cleaning cycle? (Pro 2.0)

What's new about Pro 2.0 compared to the original Pro 1.0 brush?

SURI Pro 2.0

What is the main difference between Pro and Core?

How is the motor and pressure sensor different in Core?

How do you ensure quality at a cheaper price point?

Is the Core's bio-circular body recyclable?

Why is Core plastic?

What material is used for Core packaging?

How is Core sustainable?

Are the brush head and Core's body made from the same plastic?

Does Core 1.0 have matching heads?

SURI Core 1.0

SURI Toothbrush Questions

Restore Gel Ingredients

Product & Usage

Refills & Subscriptions

Shipping & Availability

Sustainability & Disposal

Returns, Refunds & Warranty

SURI Restore Toothpaste Tubes

SURI Restore Refillable Gel Toothpaste

Recycling

Do you offer a trade-in scheme for SURI or other branded brushes?

Can I pay to upgrade my brush to the latest model?

California Battery Recycling Fee

SURI Reborn Soap Dish

Recycling & Replacements

SURI Toothbrushes

All other products

Exchanges

Returns, Refunds & Exchanges

100-day money-back Guarantee

Replacement Policy

SURI Brush Warranty

Replacements

SURI Guarantee / Warranty

Delivery & Shipping

Where's my order?

Order Protection (US only)

Orders, Delivery & Shipping

Pause my Subscription

Cancel my Subscription

Making changes to your Subscription

Update my billing & payment information

Change my frequency & delivery date

Log in to your Subscription

Skip my next delivery

Update my delivery address

Update my email or contact information

Combine multiple subscriptions

Where's my subscription order?

Managing your Subscription

How do subscriptions work? (UK/US only)

What's in the box?

Can I buy heads without a subscription?

General Subscription Questions

Subscriptions

Contact Us

Where are you based?

Where is SURI made?

Are your products vegan and cruelty-free?

Is SURI HSA or FSA eligible?

Do you have a referral program?

Can I repair my brush?

About SURI

My brush button is stuckUpdated 19 minutes ago