We hope you love your SURI toothbrush completely, if for whatever reason you don't we will offer a 100-day smile (money-back) guarantee.

<div id="isPasted">We hope you love your SURI toothbrush completely, if for whatever reason you don&apos;t we will offer a 100 day smile (money-back) guarantee.<ul><li id="isPasted" style="font-size: 16px;">Your brush must have been purchased from trysuri.com</li><li style="font-size: 16px;">The 100 days starts from the date of the delivery</li><li style="font-size: 16px;">It covers all faults, defects and issues with your SURI toothbrush</li><li style="font-size: 16px;">It doesn&#x2019;t cover damage from not being used properly, little defects that don&#x2019;t affect how the brush works or slight wear and tear</li><li style="font-size: 16px;">If it looks like you&#x2019;ve opened up your toothbrush or tried to fix it yourself, the guarantee won&#x2019;t be valid any more.</li><li style="font-size: 16px;">It doesn&apos;t cover costs associated with returning the brush to us.&#xA0;</li></ul><div id="isPasted">This guarantee doesn&#x2019;t affect your rights under statutory law.</div>If you have any questions about your SURI brush or what&#x2019;s covered by the guarantee, just&#xA0;<a class="fr-strong" href="https://www.trysuri.com/pages/contact?hcUrl=%2Fen-GB%2Fflows%2F01HW800HDYRNSE7YCYTJXQ70WH">get in touch with our SURI Support Team</a>.</div>

100-day money-back Guarantee

Replacements for brushes out of warranty or bought from external retailers.

If your brush is under warranty and needs to be replaced, please <a class="fr-strong" href="https://www.trysuri.com/pages/contact?hcUrl=%2Fen-GB%2Fflows%2F01HW800HDYRNSE7YCYTJXQ70WH">contact our SURI Support Team</a>. We&apos;ll get back to you as soon as possible to arrange next steps.If you purchased your SURI from an authorised retailer, we&apos;ll need to see the proof of purchase. A receipt or invoice is fine.To ensure you&apos;re not without a toothbrush, we&apos;ll send you a replacement straight away. We&apos;ll also include a prepaid returns label so you can send your faulty brush back to us. Once we&apos;ve received your toothbrush, our recovery team will take it apart to reuse the components or recycle them responsibly.If your brush is outside of warranty or you&apos;ve lost your receipt, we can still replace it using the process listed above, but there will be a nominal fee (around &#xA3;15-25) depending on the work required.

Replacement Policy

Your Suri has a 1-year limited guarantee commencing from the date of delivery at trysuri.com.

Standard 1-Year Manufacturer&#x2019;s Warranty Your SURI toothbrush has a 1-year limited guarantee that starts from the date of delivery at trysuri.com. If you purchased your SURI from an authorised retailer, we&apos;ll need to see the proof of purchase. A receipt or invoice is fine.Here&#x2019;s how our 1-Year Manufacturer&#x2019;s Warranty works:&#xA0;<ul><li>It covers (free of charge) any product faults, defects, and irregularities</li><li>It does not include damage due to improper use, slight wear and tear or minor defects that don&#x2019;t impact the operation of our products</li><li>The guarantee is immediately void if we notice that repairs have been made or the products opened by any unauthorised persons</li><li>The repair or replacement of your toothbrush under warranty does not extend the period of the warranty</li></ul>This guarantee does not affect your rights under statutory law.If you have any questions about your warranty, just&#xA0;<a class="fr-strong" href="https://www.trysuri.com/pages/contact?hcUrl=%2Fen-GB%2Fflows%2F01HW800HDYRNSE7YCYTJXQ70WH">get in touch here</a>. We&#x2019;re here to help.&#xA0;Early Customer Lifetime Warranty (Ended June 30th, 2024) As a thank you to our early subscription customers, we provided a lifetime warranty to all brushes purchased with a subscription before July 1st, 2024.&#xA0;How our Early Customer Lifetime Warranty works:&#xA0;<ul><li>Your Lifetime Warranty remains valid for as long as you&#x2019;re subscribed to an active plan.</li><li>It requires an active subscription, cancelling your subscription at any point will cancel your lifetime warranty or revert brush back to our Standard 1-Year Manufacturer&#x2019;s Warranty if your brush is less than 2 years old.</li><li>It covers (free of charge) any product faults, defects, and irregularities.&#xA0;</li><li>It does not include damage due to improper use, slight wear and tear or minor defects that don&#x2019;t impact the operation of our products.</li><li>The guarantee is immediately void if we notice that repairs have been made or the products opened by any unauthorised persons.</li></ul>This guarantee does not affect your rights under statutory law.

SURI Brush Warranty

SURI

SURI Guarantee / Warranty

Quick Start Guide

I have a battery/charging issue

My travel case isn't charging

My brush isn’t providing a good clean

I have a different product issue

Product Troubleshooting

How long do your heads last?

Does your brush head rotate?

Is there a pressure sensor?

Can I change the battery?

How often should I change my heads?

How can I remove the mirror mount?

Where are you based?

Can I repair my brush?

Where is SURI made?

How do I keep my SURI toothbrush clean?

What are the dimensions of the brush and case?

Does the travel case charge the brush?

How long does the battery last?

Why is there a small gap between the head and the body of the toothbrush?

Does the brush have a timer/notifications?

Is your brush suitable for braces, dentures, fillings, crowns and veneers?

How long should I charge my brush for?

Can children use sonic toothbrushes?

What type of bristles does your brush have?

Are your products vegan and cruelty-free?

Can you use a SURI with a pacemaker?

What is the lifespan of a SURI battery?

Do you have a referral program?

Can I take my SURI toothbrush on a plane?

Product Questions

Recycling

Replacements & Repairs

Recycling, Replacements & Repairs

SURI Toothbrushes

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