Replacement PolicyUpdated 20 days ago

If your brush is under warranty and needs to be replaced, please contact our SURI Support Team. We'll get back to you as soon as possible to arrange next steps.

If you purchased your SURI from an authorised retailer, we'll need to see proof of purchase (a receipt or invoice is fine).

To ensure you’re not without a toothbrush, we’ll send you a like-for-like replacement of the same model whenever possible. If the original model is no longer available, we may provide a replacement of equal or greater specification at our discretion. This does not constitute an upgrade.

The original faulty brush remains our property and must be returned to us within 30 calendar days of receiving your replacement. We’ll include a prepaid returns label and instructions for sending it back. If the faulty brush is not returned within this period, and no alternative arrangement has been agreed in writing, we may issue an invoice for the value of the replacement product.

Once we receive your returned toothbrush, our recovery team will take it apart to reuse components or recycle them responsibly.

If your brush is outside of warranty or you’ve lost your receipt, we can still arrange a replacement using the same process, but there will be a nominal fee (around £15–£25) depending on the work required.

This policy is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.