Replacement PolicyUpdated a year ago

If your brush is under warranty and needs to be replaced, please contact our SURI Support Team. We'll get back to you as soon as possible to arrange next steps.

If you purchased your SURI from an authorised retailer, we'll need to see the proof of purchase. A receipt or invoice is fine.

To ensure you're not without a toothbrush, we'll send you a replacement straight away. We'll also include a prepaid returns label so you can send your faulty brush back to us. Once we've received your toothbrush, our recovery team will take it apart to reuse the components or recycle them responsibly.

If your brush is outside of warranty or you've lost your receipt, we can still replace it using the process listed above, but there will be a nominal fee (around £15-25) depending on the work required.