How long do your heads last?
Our plant-based heads last up to 3 months and we recommend changing them every 2-3 months to keep them performing their best.
All articles
Product Questions
Popular questions about our SURI products.
Does your brush head rotate?
Our brush uses sonic cleaning technology and has a high vibration (33,000 per minute) which moves toothpaste around your teeth (through fluid dynamics) lifting plaque and debris off effortlessly.
Is there a pressure sensor?
No. Instead we have two gentle (but powerful) brushing modes and medium/soft bristles which provide an effective clean without being harsh on gums or tooth enamel. Worried you're brushing too hard? Give these a try:. 1) Don't brush—'massage'There's n
Can I change the battery?
We have a long-lasting Li-Ion battery which we can replace when the product is sent back to us.
How often should I change my heads?
Dentists recommend changing your brush head every 2-3 months to keep them performing at their best. Frayed or damaged bristles just don’t have the same flex or effectiveness.
How can I remove the mirror mount?
We recommend you use a hairdryer to apply light heat and then scrape the adhesive off with an old credit card or thin object. You can also apply a lubricant such as WD40 to break down the adhesive.
Where are you based?
We are currently based in the UK & USA and offer free recycling in the UK & USA.
Can I repair my brush?
Many electric toothbrushes are sealed and horrible for landfills (or worse oceans) so we designed ours in a modular way so we can easily recover or recycle the components at the end of life.
Where is SURI made?
The brush is made in China and we have partnered with Climate Partner to offset our carbon emissions on each brush (included with each purchase).
How do I keep my SURI toothbrush clean?
We recommend you clean your brush heads weekly by following the steps in our FAQ.
What are the dimensions of the brush and case?
See our FAQ for dimensions.
Does the travel case charge the brush?
Our case doesn't have a battery in it, as we wanted to reduce our usage of batteries as much as possible, so it will need to be plugged in using the charging cable provided.
How long does the battery last?
With proper care, the battery in your brush should last 40 days after each charge.
Why is there a small gap between the head and the body of the toothbrush?
The small gap between the head and the body is an intentional part of the toothbrush design.
Does the brush have a timer/notifications?
Our brush has a dentist-recommended 2-minute timer. Gentle haptic feedback every 30 seconds (the vibrations pause for a split-second) let you know when to move on to the next quarter of your mouth.
Is your brush suitable for braces, dentures, fillings, crowns and veneers?
Yes. You’ll just be enjoying a deeper clean than if you were to use a manual brush.
How long should I charge my brush for?
Your brush takes 4 hours to fully charge. We recommend charging it overnight, ensuring the contacts are clean and dry beforehand. The light on the brush will turn solid white once fully charged.
Can children use sonic toothbrushes?
Dentist recommendations on sonic brushes for children.
What type of bristles does your brush have?
Our brush heads feature a unique array of medium/soft bristles designed for optimal interdental cleaning.
Are your products vegan and cruelty-free?
Yes. All of our products are vegan and cruelty-free. We don’t test on animals and none of our products are derived from animals.
Can you use a SURI with a pacemaker?
If you have a pacemaker or other implanted device, we always recommend consulting your doctor or device manufacturer prior to use. SURI is compliant with safety standards for electromagnetic devices.
What is the lifespan of a SURI battery?
The battery in your SURI toothbrush should last several years before its performance begins to degrade. The life of the battery is closely linked to how frequently you recharge it.
Do you have a referral program?
We don’t currently have a referral program. However we do include a unique discount code with your first order to share with your close friends and family.
Can I take my SURI toothbrush on a plane?
Yes, you can take your SURI toothbrush on a plane. As the brush contains a lithium-ion battery, we recommend carrying it in your hand luggage. With a 40-day battery life and slim travel case - it’s the perfect travel companion.