Where we shipWe sell toothbrushes and brush heads in the UK, US, Ireland, Germany, Austria, Canada and Australia. For toothpaste availability, see our &quot;Which countries do you sell to?&quot; article.In all other countries we ship to, only brush heads are available, so existing SURI owners can keep using their brush.UK shipping:We offer free standard shipping on all UK orders over &#xA3;25.For orders under &#xA3;25, standard shipping is &#xA3;2.70.For subscription orders under &#xA3;25:<ul><li>Brush heads: &#xA3;1.99</li><li>Toothpaste: &#xA3;2.75, due to its larger size and weight</li></ul>Delivery times<ul><li>Standard shipping: 2 to 3 working days for orders placed before 6pm Monday to Friday</li><li>Next Day Delivery: orders placed Monday to Friday before 2pm (delivered Monday to Saturday)</li></ul>US shipping:We offer free standard shipping on all US orders over $33.For orders under $33, standard shipping is $4.50.For subscription orders under $33:<ul><li>Brush heads: $3.71</li><li>Toothpaste: $4.71, due to its larger size and weight</li></ul>Delivery times<ul><li>Standard shipping: 3 to 5 working days for orders placed before 1pm Monday to Friday, excluding bank holidays</li><li>Express shipping: 2 working days for orders placed before 11am Monday to Friday, excluding bank holidays</li></ul>Alaska and Hawaii:For Alaska and Hawaii, standard shipping is $20 and delivery can take up to 10 working days. Express shipping is not currently available.Ireland, Germany and Austria:<ul><li>Shipping fee: &#x20AC;[X] Royal Mail, &#x20AC;[X] DPD Express</li><li>Delivery time: 4 to 8 working days Royal Mail, 3 to 5 working days DPD Express</li><li>We cover customs fees on orders under &#x20AC;150</li></ul>Canada:<ul><li>Shipping fee: $13 CAD</li><li>Additional duties and taxes apply. These are calculated at checkout and added to the shipping fee before payment.</li><li>Delivery time: 4 to 9 working days</li></ul>Australia:<ul><li>Shipping fee: $18 AUD</li><li>Additional duties and taxes apply. These are calculated at checkout and added to the shipping fee before payment.</li><li>Delivery time: 5 to 11 working days</li></ul>Rest of Europe (brush heads only):<ul><li>Shipping fee: &#x20AC;10 Royal Mail, &#x20AC;15 DPD Express (EU countries)</li><li>Delivery time: 4 to 8 working days Royal Mail, 3 to 5 working days DPD Express</li><li>For EU countries, we cover customs fees on orders under &#x20AC;150</li></ul>Oceania (brush heads only):Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis &amp; Futuna:<ul><li>Shipping fee: &#xA3;20</li><li>Delivery time: 5 to 11 working days</li><li>Shipping fees exclude duties and import charges, which may be charged on arrival</li></ul>All other countries (brush heads only):<ul><li>Shipping fee: &#xA3;25</li><li>Delivery time: 5 to 11 working days</li><li>Shipping fees exclude duties and import charges, which may be charged on arrival</li></ul>

Delivery & Shipping

Not received your order just yet? You should receive an email with a tracking link once your order is&#xA0;<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">dispatched. By clicking on the link, you&apos;ll be transferred to your relevant carrier tracking website.&#xA0; If you haven&apos;t received a tracking email, please <a class="fr-strong" href="https://www.trysuri.com/pages/contact-suri?hcUrl=%2Fen-GB">get in touch with our SURI Support Team.</a>We deliver our orders through a broad network of international carriers. Depending on the size and destination of your order, it will be tracked or untracked.

Where's my order?

Protect your order against loss, damage or theft.

What is Order Protection? Order Protection helps you stay covered if anything goes wrong with your delivery. It protects against loss, damage, theft, missing or wrong items.How do I add it? At checkout, you&#x2019;ll see an option for Order Protection. Leave it toggled on and it&#x2019;ll appear as a line item in your order summary. You&#x2019;ll get a confirmation email once your order is processed.How do I make a claim? If you added Order Protection at checkout, you can submit a claim here: <a data-start="709" data-end="805" rel="noopener" target="_new" href="https://claims.orderprotection.com/submitClaim">https://claims.orderprotection.com/submitClaim</a>You&#x2019;ll usually get a response within an hour, and most claims are resolved the same day.How much does it cost? The cost depends on your order total, but you&#x2019;ll see the exact amount at checkout before confirming your order.How long do I have to make a claim? You can file a claim within 30 to 45 days of placing your order, depending on the issue.

Order Protection (US only)

Last order dates for delivery before Christmas 2026 in the UK, US, Australia and Canada, plus our warehouse closure days.

For delivery before 25 December, these are our last order dates.UK orders Standard: order before 2pm on Friday 18 December Next Day Delivery: order before 2pm on Monday 21 DecemberUS orders Standard: order by Thursday 17 December Express: order before 11am on Monday 21 DecemberAustralia and Canada Australia: order by Wednesday 9 December Canada: order by Tuesday 15 DecemberRest of world Our couriers haven&apos;t published Christmas dates for other international delivery, so please order as early as you can.Warehouse closures Orders aren&apos;t dispatched on these days: UK: 25 December, 28 December and 1 January US: 26 November, 25 December and 1 JanuaryDelivery times depend on our couriers, so we can&apos;t guarantee delivery by a specific day. If you&apos;re ordering a gift, we&apos;d recommend ordering as early as you can.

Christmas delivery: last order dates

Toothbrushes and toothpaste are available in the UK, US, Ireland, Germany, Austria, Canada and Australia (toothpaste paused in IE, DE and AT until February 2027). Brush heads are available everywhere we ship.

Which countries can I buy SURI toothbrushes and toothpaste in?We currently sell toothbrushes and toothpaste in the UK, US, Ireland*, Germany*, Austria*, Canada and Australia.*Toothpaste is currently paused in Ireland, Germany and Austria. We expect it to be available again from February 2027. Toothbrushes and brush heads are still available in these countries.I&apos;m outside these countries. Can I still buy a SURI toothbrush or toothpaste?Not at the moment. If you already own a SURI toothbrush, you can still order replacement brush heads.I already own a SURI toothbrush. Can I still buy replacement heads?Yes. Brush heads are available to order in all the countries we ship to, so you can keep using your SURI toothbrush.I have an active brush heads subscription. Does this affect it?No, your brush heads subscription will continue as normal.Why can&apos;t you ship toothbrushes and toothpaste outside these markets?We&apos;d love to bring SURI to more people around the world. For now, we&apos;re focusing on the markets where we can give customers the best possible service and full support.Will you be selling in my country in the future?We&apos;re always looking at new markets. We don&apos;t have any new countries to announce right now, but we&apos;ll update this page if that changes.

Which countries do you sell to?

SURI

Where we deliver to, delivery times and how to track your order.

Orders, Delivery & Shipping

Quick Start Guide SURI Pro 1.0

Quick Start Guide SURI Pro 2.0

Quick Start Guide SURI Core 1.0

Quick Start Guide SURI Restore Gel Refillable Toothpaste

Quick Start Guide

I have a battery/charging issue

My travel case isn't charging

My brush isn’t providing a good clean

I have a different product issue

My mirror mount isn’t sticking

My toothbrush won’t turn on

My pressure sensor has stopped working (Pro 2.0 / Core 1.0)

My brush button is stuck

What do the lights on my travel case mean? (Pro 2.0)

The light on my brush isn't working

My brush head is difficult to remove

Product Troubleshooting

How should I brush with my SURI toothbrush?

How often should I change my brush head?

How long do your heads last?

Does your brush head rotate?

How does the pressure sensor work on Pro 2.0 and Core 1.0?

Can I change the battery?

What are the dimensions of the brush and case?

How can I remove the mirror mount?

How do I keep my SURI toothbrush clean?

How long does the battery last?

Does the brush have a timer/notifications?

Why is there a small gap between the head and the body of the toothbrush?

Are your brushes suitable for braces, dentures, fillings, crowns and veneers?

How long should I charge my brush for?

Can children/kids use  SURI toothbrushes?

What type of bristles does your brush have?

How do I apply the mirror mount?

What is the lifespan of a SURI battery?

Are SURI brush heads compatible across all SURI models?

Will my Pro 1.0 travel case or stand work with Pro 2.0?

What do the lights on my brush mean?

What does the Travel Lock function do on Pro 2.0 and Core 1.0?

Can I use a regular charging cable with my SURI case?

Can you use a SURI with a pacemaker?

Can I take my SURI toothbrush on a plane?

Is the SURI suitable for sensitive teeth?

Does the SURI Pro 1.0 travel case charge the brush?

Does SURI Pro 1.0 have a pressure sensor?

SURI Pro 1.0

Can I buy Pro 2.0 without the case?

Does the Pro 2.0 travel case charge the brush?

How should I clean my UV case? (Pro 2.0)

Can I open the UV Cleaning Case during the cleaning cycle? (Pro 2.0)

What's new about Pro 2.0 compared to the original Pro 1.0 brush?

SURI Pro 2.0

What is the main difference between Pro and Core?

How is the motor and pressure sensor different in Core?

How do you ensure quality at a cheaper price point?

Is the Core's bio-circular body recyclable?

Why is Core plastic?

What material is used for Core packaging?

How is Core sustainable?

Are the brush head and Core's body made from the same plastic?

Does Core 1.0 have matching heads?

SURI Core 1.0

SURI Toothbrush Questions

Restore Gel Ingredients

Product & Usage

Refills & Subscriptions

Shipping & Availability

Sustainability & Disposal

Returns, Refunds & Warranty

SURI Restore Toothpaste Tubes

SURI Restore Refillable Gel Toothpaste

Recycling & Repurposing

Do you offer a trade-in scheme for SURI or other branded brushes?

Can I pay to upgrade my brush to the latest model?

California Battery Recycling Fee

SURI Reborn Soap Dish

Recycling & Replacements

SURI Toothbrushes

All other products

Exchanges

Returns, Refunds & Exchanges

100-day money-back Guarantee

Replacement Policy

SURI Brush Warranty

SURI Guarantee / Warranty

Pause my Subscription

Cancel my Subscription

Making changes to your Subscription

Update my billing & payment information

Change my frequency & delivery date

Log in to your Subscription

Skip my next delivery

Update my delivery address

Update my email or contact information

Combine multiple subscriptions

Where's my subscription order?

Managing your Subscription

How do subscriptions work? (UK/US only)

What's in the box?

Can I buy heads without a subscription?

General Subscription Questions

Subscriptions

Contact Us

Where are you based?

Where is SURI made?

Are your products vegan and cruelty-free?

Is SURI HSA or FSA eligible?

Do you have a referral program?

Can I repair my brush?

About SURI