Delivery & ShippingUpdated 9 days ago
Where we ship
We sell toothbrushes and brush heads in the UK, US, Ireland, Germany, Austria, Canada and Australia. For toothpaste availability, see our "Which countries do you sell to?" article.
In all other countries we ship to, only brush heads are available, so existing SURI owners can keep using their brush.
UK shipping:
We offer free standard shipping on all UK orders over £25.
For orders under £25, standard shipping is £2.70.
For subscription orders under £25:
Brush heads: £1.99
Toothpaste: £2.75, due to its larger size and weight
Delivery times
Standard shipping: 2 to 3 working days for orders placed before 6pm Monday to Friday
Next Day Delivery: orders placed Monday to Friday before 2pm (delivered Monday to Saturday)
US shipping:
We offer free standard shipping on all US orders over $33.
For orders under $33, standard shipping is $4.50.
For subscription orders under $33:
Brush heads: $3.71
Toothpaste: $4.71, due to its larger size and weight
Delivery times
Standard shipping: 3 to 5 working days for orders placed before 1pm Monday to Friday, excluding bank holidays
Express shipping: 2 working days for orders placed before 11am Monday to Friday, excluding bank holidays
Alaska and Hawaii:
For Alaska and Hawaii, standard shipping is $20 and delivery can take up to 10 working days. Express shipping is not currently available.
Ireland, Germany and Austria:
- Shipping fee: €[X] Royal Mail, €[X] DPD Express
- Delivery time: 4 to 8 working days Royal Mail, 3 to 5 working days DPD Express
- We cover customs fees on orders under €150
Canada:
- Shipping fee: $13 CAD
- Additional duties and taxes apply. These are calculated at checkout and added to the shipping fee before payment.
- Delivery time: 4 to 9 working days
Australia:
- Shipping fee: $18 AUD
- Additional duties and taxes apply. These are calculated at checkout and added to the shipping fee before payment.
- Delivery time: 5 to 11 working days
Rest of Europe (brush heads only):
- Shipping fee: €10 Royal Mail, €15 DPD Express (EU countries)
- Delivery time: 4 to 8 working days Royal Mail, 3 to 5 working days DPD Express
- For EU countries, we cover customs fees on orders under €150
Oceania (brush heads only):
Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna:
- Shipping fee: £20
- Delivery time: 5 to 11 working days
- Shipping fees exclude duties and import charges, which may be charged on arrival
All other countries (brush heads only):
- Shipping fee: £25
- Delivery time: 5 to 11 working days
- Shipping fees exclude duties and import charges, which may be charged on arrival