How SURI subscriptions work: what's included, default frequency and discount, colours, fees, shipping, and billing reminders.

We like to keep things simple. When you subscribe, we&apos;ll send you 2 plant-based brush heads every 6 months and/or 2 toothpaste tubes to start, at 10% less than buying a 3-pack at full price. Want more, or need them sooner? You can easily update your frequency and quantity any time &#x2014; see <a href="https://www.trysuri.com/a/account/login">Change my frequency &amp; delivery date</a>.

You can include both brush heads and toothpaste in the same subscription order, and you&apos;re welcome to mix brush head colours within an order too &#x2014; just note the minimum is 2 of any colour you choose (for example, 2 Sea Mist + 2 Midnight Black works, but 1 of each doesn&apos;t). Current colours: Winter Fern, Morning Waves, Sea Mist, Canyon Sunrise, Sunset Bloom, and Midnight Black.

Orders under &#xA3;25 carry a &#xA3;1.99 delivery fee; orders of &#xA3;25 or more ship free.

Please note: subscription orders currently ship via an untracked delivery service. They typically arrive within the expected timeframe, but if yours hasn&apos;t turned up within a week of dispatch, <a href="https://www.trysuri.com/pages/contact-suri?hcUrl=%2Fen-GB">get in touch with our SURI Support Team</a> and we&apos;ll arrange a replacement right away.

Good to know: we&apos;ll send a reminder email a few days before each billing date, so you&apos;ll always have a heads up before we charge you &#x2014; plenty of time to change, skip, or cancel if you need to.

No commitments &#x2014; skip a delivery, change frequency, or cancel any time by <a href="https://www.trysuri.com/a/account/login">logging in to your account here</a>. (There&apos;s no separate &quot;pause&quot; option &#x2014; skipping ahead or cancelling and re-subscribing later cover the same need.)

Subscriptions are currently only available in the UK/US. We&apos;ll be rolling out to other markets soon.

How do subscriptions work? (UK/US only)

Each box contains at least two plant-based heads or two toothpaste tubes, along with a prepaid mailer bag so you can return used caps and heads for free using Freepost.

Each box contains at least two plant-based heads or two toothpaste tubes, along with a prepaid mailer bag so you can return used caps and heads for free using Freepost.

What's in the box?

We know subscriptions aren’t for everyone, so if you want to buy fresh heads at your own pace you can still pick up a box of three replacement heads here.

We know subscriptions aren&#x2019;t for everyone, so if you want to buy fresh heads at your own pace you can still <a class="fr-strong" href="https://www.trysuri.com/products/suri-sustainable-sonic-replacement-heads-x-3">pick up a box of three replacement heads here</a>.

Can I buy heads without a subscription?

SURI

General Subscription Questions

Subscriptions

Quick Start Guide SURI Pro 1.0

Quick Start Guide SURI Pro 2.0

Quick Start Guide SURI Core 1.0

Quick Start Guide SURI Restore Gel Refillable Toothpaste

Quick Start Guide

I have a battery/charging issue

My travel case isn't charging

My brush isn’t providing a good clean

I have a different product issue

My mirror mount isn’t sticking

My toothbrush won’t turn on

My pressure sensor has stopped working (Pro 2.0 / Core 1.0)

My brush button is stuck

What do the lights on my travel case mean? (Pro 2.0)

The light on my brush isn't working

My brush head is difficult to remove

Product Troubleshooting

How should I brush with my SURI toothbrush?

How often should I change my brush head?

How long do your heads last?

Does your brush head rotate?

How does the pressure sensor work on Pro 2.0 and Core 1.0?

Can I change the battery?

What are the dimensions of the brush and case?

How can I remove the mirror mount?

How do I keep my SURI toothbrush clean?

How long does the battery last?

Does the brush have a timer/notifications?

Why is there a small gap between the head and the body of the toothbrush?

Are your brushes suitable for braces, dentures, fillings, crowns and veneers?

How long should I charge my brush for?

Can children/kids use  SURI toothbrushes?

What type of bristles does your brush have?

How do I apply the mirror mount?

What is the lifespan of a SURI battery?

Are SURI brush heads compatible across all SURI models?

Will my Pro 1.0 travel case or stand work with Pro 2.0?

What do the lights on my brush mean?

What does the Travel Lock function do on Pro 2.0 and Core 1.0?

Can I use a regular charging cable with my SURI case?

Can you use a SURI with a pacemaker?

Can I take my SURI toothbrush on a plane?

Is the SURI suitable for sensitive teeth?

Does the SURI Pro 1.0 travel case charge the brush?

Does SURI Pro 1.0 have a pressure sensor?

SURI Pro 1.0

Can I buy Pro 2.0 without the case?

Does the Pro 2.0 travel case charge the brush?

How should I clean my UV case? (Pro 2.0)

Can I open the UV Cleaning Case during the cleaning cycle? (Pro 2.0)

What's new about Pro 2.0 compared to the original Pro 1.0 brush?

SURI Pro 2.0

What is the main difference between Pro and Core?

How is the motor and pressure sensor different in Core?

How do you ensure quality at a cheaper price point?

Is the Core's bio-circular body recyclable?

Why is Core plastic?

What material is used for Core packaging?

How is Core sustainable?

Are the brush head and Core's body made from the same plastic?

Does Core 1.0 have matching heads?

SURI Core 1.0

SURI Toothbrush Questions

Restore Gel Ingredients

Product & Usage

Refills & Subscriptions

Shipping & Availability

Sustainability & Disposal

Returns, Refunds & Warranty

SURI Restore Toothpaste Tubes

SURI Restore Refillable Gel Toothpaste

Recycling & Repurposing

Do you offer a trade-in scheme for SURI or other branded brushes?

Can I pay to upgrade my brush to the latest model?

California Battery Recycling Fee

SURI Reborn Soap Dish

Recycling & Replacements

SURI Toothbrushes

All other products

Exchanges

Returns, Refunds & Exchanges

100-day money-back Guarantee

Replacement Policy

SURI Brush Warranty

SURI Guarantee / Warranty

Delivery & Shipping

Where's my order?

Order Protection (US only)

Orders, Delivery & Shipping

Pause my Subscription

Cancel my Subscription

Making changes to your Subscription

Update my billing & payment information

Change my frequency & delivery date

Log in to your Subscription

Skip my next delivery

Update my delivery address

Update my email or contact information

Combine multiple subscriptions

Where's my subscription order?

Managing your Subscription

Contact Us

Where are you based?

Where is SURI made?

Are your products vegan and cruelty-free?

Is SURI HSA or FSA eligible?

Do you have a referral program?

Can I repair my brush?

About SURI