Please note that changes made on your account will not affect an order which has already been placed.

Managing your Subscription

General Subscription Questions

SURI

Everything you need to know about subscriptions.

Subscriptions

Quick Start Guide SURI 1.0

Quick Start Guide SURI 2.0

Quick Start Guide

I have a battery/charging issue

My travel case isn't charging

My brush isn’t providing a good clean

I have a different product issue

My mirror mount isn’t sticking

My toothbrush won’t turn on

My pressure sensor has stopped working

Product Troubleshooting

How long do your heads last?

Does your brush head rotate?

Does SURI 1.0 have a pressure sensor?

How does the pressure sensor work on SURI 2.0?

Can I change the battery?

How often should I change my heads?

What are the dimensions of the brush and case?

How can I remove the mirror mount?

Where are you based?

Can I repair my brush?

Where is SURI made?

How do I keep my SURI toothbrush clean?

How long does the battery last?

Does the SURI 1.0 travel case charge the brush?

Does the brush have a timer/notifications?

Why is there a small gap between the head and the body of the toothbrush?

Is your brush suitable for braces, dentures, fillings, crowns and veneers?

How long should I charge my brush for?

Can children use sonic toothbrushes?

What type of bristles does your brush have?

Are your products vegan and cruelty-free?

SURI Restore Toothpaste

Can I use a regular charging cable with my SURI case?

Can I open the UV Cleaning Case during the cleaning cycle?

What is the lifespan of a SURI battery?

Can you use a SURI with a pacemaker?

Do you have a referral program?

Can I take my SURI toothbrush on a plane?

Can I buy SURI 2.0 without the case?

What’s new about the SURI 2.0 compared to the original SURI brush?

Does the SURI 2.0 travel case charge the brush?

Are S1 brush heads compatible with S2.0?

Will my SURI 1.0 travel case or stand work with SURI 2.0?

What do the lights on my brush mean?

How should I clean my UV case?

What does the Travel Lock function do on SURI 2.0?

How do I apply the mirror mount?

Product Questions

Recycling

Replacements

Do you offer a trade-in scheme for SURI or other branded brushes?

Can I pay to upgrade my brush to the latest model?

Recycling & Replacements

SURI Toothbrushes

All other products

Exchanges

Returns, Refunds & Exchanges

100-day money-back Guarantee

Replacement Policy

SURI Brush Warranty

SURI Guarantee / Warranty

Delivery & Shipping

Where's my order?

Order Protection (US only)

Orders, Delivery & Shipping

Pause my Subscription

Cancel my Subscription

Making changes to your Subscription

Update my billing & payment information

Change my frequency & delivery date

Log in to your Subscription

How do subscriptions work? (UK/US only)

What's in the box?

Can I buy heads without a subscription?

Contact Us