Please note that changes made on your account will not affect an order which has already been placed.

Managing your Subscription

General Subscription Questions

SURI

Everything you need to know about subscriptions.

Subscriptions

Quick Start Guide

I have a battery/charging issue

My travel case isn't charging

My brush isn’t providing a good clean

I have a different product issue

Product Troubleshooting

How long do your heads last?

Does your brush head rotate?

Is there a pressure sensor?

Can I change the battery?

How often should I change my heads?

How can I remove the mirror mount?

Where are you based?

Can I repair my brush?

Where is SURI made?

How do I keep my SURI toothbrush clean?

What are the dimensions of the brush and case?

Does the travel case charge the brush?

How long does the battery last?

Why is there a small gap between the head and the body of the toothbrush?

Does the brush have a timer/notifications?

Is your brush suitable for braces, dentures, fillings, crowns and veneers?

How long should I charge my brush for?

Can children use sonic toothbrushes?

What type of bristles does your brush have?

Are your products vegan and cruelty-free?

Can you use a SURI with a pacemaker?

What is the lifespan of a SURI battery?

Do you have a referral program?

Can I take my SURI toothbrush on a plane?

Product Questions

Recycling

Replacements & Repairs

Recycling, Replacements & Repairs

SURI Toothbrushes

All other products

Exchanges

Returns, Refunds & Exchanges

100-day money-back Guarantee

Replacement Policy

SURI Brush Warranty

SURI Guarantee / Warranty

Delivery & Shipping

Where's my order?

Easter Holiday Dates

Orders, Delivery & Shipping

Pause my Subscription

Cancel my Subscription

Making changes to your Subscription

Update my billing & payment information

Change my frequency & delivery date

Log in to your Subscription

How do subscriptions work? (UK/US only)

What's in the box?

Can I buy heads without a subscription?

Contact Us