My toothbrush won’t turn onUpdated 37 minutes ago

Don’t worry - in most cases, this is easy to fix.

1. First, check the Travel Lock (SURI 2.0 only)

To prevent the brush from turning on in your bag, the SURI 2.0 includes a Travel Lock.
(If you’re using the SURI 1.0, this feature isn’t included.)

How to see if it’s on:

• Press the power button once.

• A flashing orange light means the Travel Lock is activated.

How to turn it off:

• Press and hold the power button for 5 seconds.

• You’ll feel a gentle vibration or hear a soft beep.

• Your brush should now wake up as normal.

2. If the Travel Lock isn’t on

• Place your brush on the charger and give it at least 60 minutes to top up.

• Once charged, try turning it on again.

Still not switching on?

We’re here to help.
Please reach out to us at [email protected], and we’ll troubleshoot with you to get your brush working smoothly again.