Brush Heads We take full responsibility for the lifecycle of our product and we ask that you collect at least three heads before posting them to reduce our carbon footprint. Find out more about how we recycle our heads over on our&#xA0;<a href="https://www.trysuri.com/blogs/suri/how-we-recycle-our-plant-based-heads">blog</a>UK and USA Every order comes with a pre-paid returns mailer for you to send your used heads back to us for recycling.&#xA0;If you are in the UK and don&apos;t have a mailer you can return your heads to us by writing &quot;FREEPOST SURI&quot; on any envelope. (We really want to recycle your heads).Composting Heads We&apos;re seeking to expand our pre-paid returns option globally and in the meantime, recommend&#xA0;industrially composting them. This will require a few steps:<ol><li style="font-size: 16px;">Remove the bristles with pliers and dispose of them in your waste bin, as they are plant-based they will eventually break down into plant-based micro-particles (in a couple of years unlike petroleum-based alternatives). When you do this little metal clips will come out also, you can recycle these at home by bunching them in any spare aluminium foil you have.</li><li style="font-size: 16px;">If you have a small &quot;R&quot; marked on the bottom of your head&apos;s core then your entire head is made from cornstarch and can be sent to a local industrial composter as is.</li></ol>SURI Toothbrush &amp; UV-C LED Case If your Toothbrush or UV Cleaning Case is no longer working please get in touch with our SURI Support Team so we can look into either recycling or replacing it for you.Want to dispose of your travel case? We would be happy to take your SURI product back and recycle it for you. Please&#xA0;<a href="https://www.trysuri.com/pages/contact?hcUrl=%2Fen-GB%2Fflows%2F01HW800HDYRNSE7YCYTJXQ70WH">contact our SURI Support Team</a>&#xA0;for more details.SURI Wash bag To recycle our wash bag you will need to detach the outside Tyvek paper from the inner cotton lining and zipper with scissors carefully.&#xA0; The cotton lining can be placed in a regular rubbish bin and will eventually biodegrade naturally. The zipper can be reused on other items or discarded if not possible. The Tyvek paper can be recycled at either of the following facilities in the UK or USA.UK &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; Tyvek RecyclingSpenic Converters LLPUnit 11, Caker Stream Road,Mill Lane Industrial EstateAlton, HampshireGU34 2QAUSA &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; Tyvek&#xAE; RecycleAttn. Shirley B. Wright2400 Elliham Avenue #ARichmond, VA 23237SURI Packaging All of our packaging is recyclable, compostable, or reusable. Please see the instructions written on them for more information.

Recycling

If your brush is under warranty and needs to be replaced, <a class="fr-strong" href="https://www.trysuri.com/pages/contact?hcUrl=%2Fen-GB%2Fflows%2F01HW800HDYRNSE7YCYTJXQ70WH">contact our SURI Support Team</a>. We&apos;ll get back to you as soon as possible to arrange next steps.If you purchased your SURI from an authorised retailer, we&apos;ll need to see the proof of purchase. A receipt or invoice is fine.To ensure you&apos;re not without a toothbrush, we&apos;ll send you a replacement straight away. We&apos;ll also include a prepaid returns label so you can send your faulty brush back to us. Once we&apos;ve received your toothbrush, our recovery team will take it apart to reuse the components or recycle them responsibly.If your brush is outside of warranty or you&apos;ve lost your receipt, we can still replace it using the process listed above, but there will be a nominal fee (around &#xA3;15-25) depending on the work required. Please note that if replacement accessories need to be replaced, these will be charged separately.&#xA0;

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SURI

Every SURI has a beginning, middle and end. Our mission is to ensure there is a path for recycling or recovering all our products.

Recycling, Replacements & Repairs

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